Our Policies

Shipping Policy

Every order placed before 2:00pm IST on a working day is picked, quality-checked and handed to our courier the same day. Orders after the cut-off, or on Sundays and national holidays, move to the next working day.

Dispatch time

• Metro cities (Bengaluru, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): dispatched within 24 hours.
• Rest of India: dispatched within 48 hours.
• Pre-orders and made-to-order pieces show their own dispatch window on the product page.

Delivery estimates

• Standard delivery — 3 to 6 working days, ₹59, and free on every order above ₹999.
• Express delivery — 1 to 2 working days in serviceable metro PIN codes, ₹149 flat.
• Cash on Delivery carries a ₹29 handling fee, shown in the order summary before you pay.

Timings are estimates and not guarantees. Public holidays, courier backlogs and force majeure events can add a day or two. If your order is delayed beyond 10 days we will proactively offer a full refund or a reshipment — whichever you prefer.

Tracking

A tracking link is sent by SMS and email the moment your parcel is collected. You can also open My Orders at any time, or message us on WhatsApp with your order number and we will pull up the latest scan for you.

Where we ship

Currently we deliver to all serviceable PIN codes across India. We do not ship internationally at this stage. A handful of remote PIN codes may take an extra 2–3 days for the first-leg transit.

Where a product cannot be delivered to your PIN code, it is greyed out in the shop and you will never be charged for an order we cannot ship. If an item fails a quality check after ordering, we cancel and refund it in full within 24 hours.

Packaging

Orders arrive in right-sized boxes with recyclable kraft mailers, paper filler and a tamper-evident seal. Discreet packaging — no brand banners on the outside. Jewellery and cosmetics ship in separate sealed pouches so nothing leaks or scratches in transit.

Return & Refund Policy

Seven days to change your mind on anything unused and unlabelled. We arrange the reverse pickup ourselves, so you never have to find a courier or pay one.

How the return window works

• The window starts on the delivery date, not the order date.
• Request it from My Orders or over WhatsApp before the 8th day.
• Reverse pickup is free on the first attempt. If the item is sold out on the day of the exchange, we refund instead — your choice, either way.

What we accept back

• Unused, unworn and unlabelled items in their original packaging with all tags intact.
• Jewellery returned in its original tamper pouch, with the certificate card.
• Defective or wrong items — photographed evidence, then a free replacement or full refund.

What we cannot take back

• Opened cosmetics, skincare, nail products and fragrances, for hygiene reasons.
• Pierced jewellery — earrings and nose pins where the backing has been removed.
• Innerwear and intimates, for the same reason.
• Hair accessories and clips that show signs of use or have been heat-styled.
• Items returned without original packaging, or returned more than 14 days after the pickup request.

How refunds are paid

• Prepaid orders refund to the original method — UPI, card or net banking — within 5 to 7 working days of the returned parcel reaching our warehouse.
• Cash on Delivery orders refund by bank transfer to your registered account. Please share account details only over WhatsApp with an order number attached.
• Coupon discounts are adjusted proportionally. If a coupon was applied and part of the order is returned, the discount stays with the items that were kept.

Your bank or gateway may take a further 2–3 working days to credit the amount after we release it. We will email you the refund reference number either way.

Damaged or wrong items

Photograph the parcel and the item before unpacking further, and message us within 48 hours. We ship a replacement at our cost, or refund the full amount including shipping — you decide. Transit damage on jewellery is rare but covered.

Privacy Policy

We collect the minimum we need to send you a parcel and answer your messages. We do not sell your data, and we do not share it with advertisers or data brokers.

What we collect

• Contact and delivery details — name, phone number, email address and shipping address.
• Order information — what you bought, and the payment method you used. Card numbers are handled entirely by our payment gateway and never touch our servers.
• Browsing data on this site — pages viewed and search terms, held in your own browser's local storage to power your cart, wishlist and recent views.

How we use it

• To process, deliver and support your order.
• To send order updates by SMS, email or WhatsApp.
• To reply to your questions, and to send offers if you opt in.
• To keep the site secure and prevent abuse.

What we never do

• Sell or rent your contact details to anyone.
• Send promotional WhatsApp messages to numbers who have not asked for them.
• Share your address with anyone except the courier delivering your parcel.

Cookies and local storage

This site stores your cart, wishlist, recently viewed items, coupon and search history in your browser's local storage. It works even when you decline tracking cookies, and clearing your browser data clears all of it. We do not run third-party advertising trackers.

Your rights

Write to us at care@mahilalok.in to access, correct, export or delete your personal data, or to withdraw consent for marketing at any time. We respond within 30 days, usually within two working days. Deleting your data does not affect orders already in transit.

Retention and security

Order records are retained for eight years as required by Indian tax law. Everything else is deleted within 12 months of your last interaction. Data is stored on access-controlled servers with encryption in transit, and access is limited to staff who need it to fulfil orders.

Terms of Service

These terms apply to mahilalok.in and to every order placed through our WhatsApp line. By browsing the site or placing an order, you agree to them.

Orders and acceptance

• An order is a request to buy. The contract is formed only when we confirm dispatch.
• We may cancel and fully refund an order if an item is out of stock, mispriced, or cannot be delivered to your address — and we will tell you within 24 hours.
• Please double-check your address and phone number at checkout. Undeliverable parcels returned to us are refunded less the original shipping charge.

Pricing and offers

• All prices are in Indian Rupees and inclusive of applicable taxes.
• MRP shown on every product page is the genuine reference price, not an inflated anchor.
• Only one coupon applies per order. Coupons cannot be combined, and we may withdraw a promotion at any time.
• Flash sale pricing is live while stocks last and is not applied retroactively to orders already placed.

Product information

• We work hard to photograph accurately, but screen colours vary by device and lighting.
• Jewellery is fashion jewellery — gold-tone plating over a base alloy with American diamond and kundan-style stones. This is stated on every relevant product page.
• Cosmetics are cruelty free and dermatologically tested, but we cannot predict individual sensitivities. Always patch test and read the ingredient list.
• Measurements in the size and dimensions tab are taken by hand and may vary by up to 0.5 cm.

Intellectual property

Product photography, copy, the NEW MAHILA LOK name and logo, and the design of this site belong to us. You may share and link to our pages freely, but please do not reproduce them commercially without written permission.

Liability

We are responsible for delivering goods as described and fit for their intended purpose. We are not liable for indirect losses. Nothing in these terms limits your rights under Indian consumer protection law — those rights always take precedence.

Governing law

These terms are governed by the laws of India, with jurisdiction in the courts of Guntur, Andhra Pradesh. Disputes are always our first attempt at friendly resolution on WhatsApp.

Changes

We may update these policies to reflect changes in law or how we operate. The date at the top of this page shows when the current version took effect. Continuing to use the site after a change means you accept the updated version.